Last Updated: August 12, 2026
At DailyDealsHub.pk, we want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received a defective or faulty product.
- You received the wrong product.
- The product received is significantly different from the product ordered.
Return requests must generally be made within 7 days of receiving the order.
The product must be unused and, where applicable, returned in its original condition, packaging, tags, accessories, and any other items supplied with the product.
2. Products That Cannot Be Returned
Certain products may not be eligible for return due to their nature, hygiene requirements, or other restrictions.
Non-returnable products may include:
- Products that have been used, washed, damaged, or altered by the customer
- Products without their original packaging, tags, or accessories where these are required
- Products damaged due to improper use or handling
- Items specifically marked as non-returnable on the product page
- Products that cannot reasonably be resold due to hygiene or safety reasons
3. Wrong or Damaged Product
If you receive a wrong, damaged, or defective product, please contact us as soon as possible.
We may request:
- Your order number
- Photos or videos of the product
- Photos of the packaging
- A description of the issue
This information helps us review your request and determine the appropriate solution.
If the issue is verified, we may offer a replacement, exchange, or refund depending on product availability and the circumstances of the case.
4. Return Request Process
To request a return, contact us using the details provided below.
Please include:
- Your name
- Order number
- Phone number
- Product name
- Reason for the return
- Relevant photos or videos, if applicable
Do not send a product back before receiving return instructions from us.
5. Return Shipping
If the return is due to our error, such as sending the wrong product or a verified damaged/defective product, we may cover reasonable return shipping costs or provide an appropriate solution.
If a return is approved for another reason, the customer may be responsible for the applicable return shipping charges.
6. Refunds
Once a returned product has been received and inspected, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will be processed using an appropriate payment method.
For Cash on Delivery orders, we may request the customer’s bank account or other suitable payment details when required to process the refund.
Refund processing time may vary depending on the payment method, bank, or financial service provider.
7. Refund Amount
If a refund is approved, the amount refunded will generally relate to the eligible product amount.
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another situation where a refund of shipping charges is appropriate.
8. Exchanges and Replacements
Where applicable, we may offer an exchange or replacement instead of a refund.
Replacement or exchange availability depends on product availability.
If the requested product is unavailable, we may provide another appropriate solution, including a refund where applicable.
9. Order Cancellation
You may contact us as soon as possible if you wish to cancel an order.
Cancellation requests can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, it may no longer be possible to cancel it, and the customer may need to follow the applicable return process.
10. Unaccepted or Returned Shipments
If an order is returned to us because the customer refuses delivery, provides an incorrect address, is unavailable to receive the shipment, or cannot be contacted, we may deduct applicable shipping or return charges from any refund where appropriate.
Orders may also be subject to our return and refund eligibility requirements.
11. Sale and Promotional Items
Products purchased during sales or promotional offers may have different return or exchange conditions.
Any special return conditions will be communicated on the relevant product page or promotional offer.
12. Processing Time
We aim to review return requests as soon as reasonably possible.
The time required to inspect a returned product and process an approved refund or replacement may vary depending on the product and circumstances.
13. Contact Information
For return or refund requests, please contact us:
Phone: 0302-9200079
WhatsApp: 0302-9200079
Email: info@dailydealshub.pk
Business Address:
Clock Tower, Faisalabad, Punjab, Pakistan
Please include your order number when contacting us about a return or refund.
14. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.